A while back I had to attend a wedding on Vancouver Island. So, as I often do, I consulted Google Maps beforehand. Though I already knew exactly how to get there, I got the website to tell me how to get from Vancouver to Nanaimo. The route provided was completely incorrect, telling me to first head to southern Vancouver Island and then circle back north. This would be necessary except that there's a direct ferry route from just northwest of Vancouver to downtown Nanaimo. It appears that their database, which is supplied by Navteq, doesn't have this northern ferry route in their database. So I let them know. Today (about 1.5 months later) I got back a response explaining that I was wrong and that "driving directions are generated by a host of factors including software algorithms and your navigation system settings." Whatever! So I captured the screen shot shown here and have provided it to them. Let's see if that helps them see that they're wrong!!!