The Knox Letter

There's an infamous letter that was sent to the head of GM last month. Shown below is the original e-mail from that fellow at GM which spurred the letter:

Abridged letter from Troy Clarke, President of General Motors - followed by a response from our son, Gregory Knox:

Dear Employee,

Next week, Congress and the current Administration will determine whether to provide immediate support to the domestic auto industry to help it through one of the most difficult economic times in our nation's history. Your elected officials must hear from all of us now on why this support is critical to our continuing the progress we began prior to the global financial crisis. As an employee, you have a lot at stake and continue to be one of our most effective and passionate voices. I know GM can count on you to have your voice heard.

Thank you for your urgent action and ongoing support.

Troy Clarke
General Motors North America


Now here's the infamous letter itself:

From Gregory Knox,

In response to your request to call legislators and ask for a bailout for the United States automakers please consider the following, and please also pass this onto Troy Clark, the president of General Motors North America for me.

You are both infected with the same entitlement mentality that has bred like cancerous germs in UAW halls for the last countless decades, and
whose plague is now sweeping the nation, awaiting our new "messiah" to wave his magical wand and make all our problems go away, while at the same time allowing our once great nation to keep "living the dream".

The dream is over!

The dream that we can ignore the consumer for years while management myopically focuses on its personal rewards packages at the same time that our factories have been filled with the worlds most overpaid, arrogant, ignorant and laziest entitlement minded "laborers" without paying the price for these atrocities, and that still the masses will line up to buy our products

Don't tell me I'm wrong. Don't accuse me of not knowing of what I speak. I have called on Ford, GM, Chrysler, TRW, Delphi, Kelsey Hayes, American Axle and countless other automotive OEM's and Tier ones for 3 decades now throughout the Midwest and what I've seen over the years in these union shops can only be described as disgusting.

Mr Clark, the president of General Motors, states:

"There is widespread sentiment in this country, our government and especially in the media that the current crisis is completely the result of bad management. It is not."

You're right, it's not JUST management, ¦how about the electricians who walk around the plants like lords in feudal times, making people wait on them for countless hours while they drag ass ¦so they can come in on the weekend and make double and triple time for a job they easily could have done within their normal 40 hour week.

How about the line workers who threaten newbies with all kinds of scare tactics for putting out too many parts on a shift and for being too productive (mustn't expose the lazy bums who have been getting overpaid for decades for their horrific underproduction, must we?!?) Do you really not know about this stuff?!?

How about this great sentiment abridged from Mr. Clarke's sad plea:

"over the last few years we have closed the quality and efficiency gaps with our competitors."

What the hell has Detroit been doing for the last 40 years?!?

Did we really JUST wake up to the gaps in quality and efficiency between us and them?

The K car vs. the Accord?

The Pinto vs. the Civic?!?

Do I need to go on?

We are living through the inevitable outcome of the actions of the United States auto industry for decades.

Time to pay for your sins, Detroit.

I attended an economic summit last week where a brilliant economist, Alan Beaulieu surprised the crowd when he said he would not have given the banks a penny of "bailout money". Yes, he said, this would cause short term problems, but despite what people like George Bush and Troy Clark would have us believe, the sun would in fact rise the next day and something else would happen where there had been greedy and sloppy banks, new efficient ones would pop up. That is how a free market system works. It does work if we would let it work.

But for some reason we are now deciding that the rest of the world is right and that capitalism doesn't work that we need the government to step in and "save us". Save us, hell! We're nationalizing and unfortunately too many of this once fine nations citizens don't even have a clue that this is what's really happening but they sure can tell you the stats on their favorite sports teams. Yeah, THAT'S important!

Does it occur to ANYONE that the "competition" has been producing vehicles, EXTREMELY PROFITABLY, for decades now in this country?...

How can that be???

Let's see:

Fuel efficient...

Listening to customers...

Investing in the proper tooling and automation for the long haul...

Not being too complacent or arrogant to listen to Dr W Edwards Deming 4 decades ago...

Ever increased productivity through quality, lean and six sigma plans...

Treating vendors like strategic partners, rather than like "the enemy"...

Efficient front and back offices....

Non union environment!

Again, I could go on and on, but I really wouldn't be telling anyone anything they really don't already know in their hearts.

I have six children, so I am not unfamiliar with the concept of wanting someone to bail you out of a mess that you have gotten yourself into. My children do this on a weekly, if not daily basis, as I did at their age. I do for them what my parents did for me (one of their greatest gifts, by the way), I make them stand on their own two feet and accept the consequences of their actions and work them through.

Radical concept, huh?

Am I there for them in the wings? Of course, but only until such time as they need to be fully on their own as adults.

I don't want to oversimplify a complex situation, but there certainly are unmistakable parallels here between the proper role of parenting and government.

Detroit and the United States need to pay for their sins.

Bad news people, it's coming whether we like it or not.

The newly elected Messiah really doesn't have a magic wand big enough to "make it all go away" I laughed as I heard Obama "reeling it back in" almost immediately after the vote count was tallied. We might not do it in a year or in four. Where was that kind of talk when he was RUNNING for the office?

Stop trying to put off the inevitable.

That house in Florida really isn't worth $750,000.

People who jump across a border really don't deserve free health care benefits.

That job driving that forklift for the big 3 really isn't worth $85,000 a year.

We really shouldn't allow Wal-Mart to stock their shelves with products acquired from a country that unfairly manipulates their currency and has the most atrocious human rights infractions on the face of the globe.

That couple whose combined income is less than $50,000 really shouldn't be living in that $485,000 home!

Let the market correct itself people. It will. Yes it will be painful, but it's gonna be painful either way, and the bright side of my proposal is that on the other side of it is a nation that appreciates what is has and doesn't live beyond its means. Gets back to basics, and redevelops the work ethic that made it the greatest nation in the history of the world and probably turns back to God.

Sorry don't cut my head off, I'm just the messenger sharing with you the "bad news".

Gregory J Knox
President
Knox Machinery, Inc.
Franklin, Ohio 45005

---

You can learn more about Mr. Knox here. And an interview with him begins at 8:30 here.

Extreme Arrogance or Ignorance?

I don't usually republish comments made on this blog but there's a portion of one that is too priceless to be kept hidden in just the comments section.

A fellow who goes under the anonymous moniker of "Floating Abstraction" has been challenging me on my general support of the U.S. and condemnation of Russia's actions in Georgia. Fine, great, super, challenge away. That's what an open discussion/debate is all about.

But included in his recent rant was this gem:

"One needs to view macro-geopolitics with complete impartial objectivity that is free of bias in order to see the whole picture accurately. In doing so, it makes it easier to try to view events from multiple points of view so that one can try to understand the motivations behind the actions taking place."

He then goes on to assert that because he, the righteous, all knowing one, is free of bias, his opinions trump all others.

I meet people like this all the time. You start having a discussion with them, often about politics, and when they realize that they're losing and/or realize you're never going to agree with them, they pull out their "credentials card". It's usually their academic credentials but is sometimes a magazine article they've read or a Michael Moore documentary they've watched. One time a British guy I met in Europe pointed out that he had 3 sets of letters after his name. He insisted that whenever I wrote him a letter that I include those letters when I addressed him. Needless to say, I chose otherwise.

In this particular case, Mr. Abstraction had been making some good points. He's clearly well read and well informed on the subject of Georgia. But the moment a person crosses that tipping point and convinces themselves that they, and they alone, know THE TRUTH is the moment the discussion must end because any further debate is pointless.

Traditionally such knowers of THE TRUTH have been religious zealots. In North America, they're often Fundamentalist Christians. In other parts of the world they're Fundamentalist Muslims. But in recent years there are new strains of this same narrow-minded mindset:

• Liberal Extremists
  
• Environmental Extremists

Examples include Al Gore and David Suzuki, who both declared the debate on global warming to be over and then labeled anyone who disagreed with them as "deniers". Not only are both of them wrong about the debate being over (science doesn't work that way) but they both owe 6 Million Jews and other Nazi Concentration Camp victims a HUGE apology.

Another example is something locally here in Vancouver, where I live. There's an ongoing debate about the pros and cons about the Insite supervised drug injection clinic. Most of the powers at be keep telling us it's a great thing. I disagree. Why? Because I've carefully listened to David Berner, a man with an accomplished track record on drug addiction treatment. I've also listened carefully to what recovered drug addicts have told me. They all think that Insite is a horrific initiative that is only propagating the misery these poor drug addicts are experiencing. But rather than actually debate anyone, the supporters of Insite have taken the same arrogant approach as Mr. Abstraction: "We know THE TRUTH and anyone who disagrees with us is therefore ignorant of THE TRUTH." It's an effective trick to silence all debate. But it's a sadly pathetic trick.

One of the few truths that all mature adults realize is that everyone views the world in a different way. A wise old saying that more people should pay attention to is "not to judge another person until you've walked a mile in their moccasins." Feel free to convince others of your views but the moment you espouse that you are free of bias and thus know THE TRUTH is the moment that you need to go into the corner and take a serious time-out.